- You will be part of our international Level 1 Support Team
- You are one interface between our customers and our organization to make our products and solutions better every day
- You fluently speak English
- Respond to and resolve customer issues related to software, hardware or tmc’s systems
- Manages the opening and tracking of issues, taking ownership to ensure resolution and enhance end-user satisfaction, while monitoring the progress of technical support specialists handling assigned tickets.
- Works with Level 2 and other escalation points to resolve technical issues.
- Precisely categorizes and documents inquiry details within a web-based ticketing system.
- Efficiently prioritizes and manages time to meet or exceed minimum service level requirements.
we are looking for you
Service Desk Engineer (m/w/x)
Location
Faridabad / Delhi (NCR)
Hours
full-time
Annual Salary
tbd
Start
asap
Environmental protection meets science and technology. With your hands-on mentality, people skills, interest in mechanical engineering, Software Skills and service mindset you can become part of the team that revolutionizes the maintenance of our world’s rail networks.
What you will do
What you bring
- You have a technical degree in the field of Computer Science, Electronics or equal
- You have a self-organized way of working and are highly self-motivated
- You show personal initiative, have a service mindset and enjoy working with international colleagues
- You are a flexible, creative, curious and reliable team player
- You have high confidence in written and spoken English
- You like working with digital tools like Jira that make your job easier
- You enjoy life-long learning
- Demonstrate a strong commitment to assisting others and resolving issues effectively.
- Strong attention to detail, organizational skills and ability to follow-through.
- Proactively utilize available solution documentation and resources to resolve issues while taking ownership of ticketed cases.
- Experience in railway industry is a benefit (1-2years)
Our Offer
- You will be part of a multi-disciplinary team of 100 brilliant minds. By applying their gathered expertise, they find new ways to create products and solutions pushing forward the sustainability of the railway system.
- We unite research and development, you won’t only sit in front of the computer but will meet customers, stand at a track or in front of a 170 tons-heavy track machine to see your product “in action”.
- With us you can create your career individually, have short decision-making processes, be part of a tolerant, colourful community that appreciates your humour, your reliability and your performance and takes into account your personal and your family’s needs
values
values
What defines us
Hands-on mentality
The doers own the world. That is why we approach our projects with a zest for action and creative joy. There are no half measures with us. Our work ethic is based on consistency, pragmatism and common sense.
Hands-on mentality
The doers own the world. That is why we approach our projects with a zest for action and creative joy. There are no half measures with us. Our work ethic is based on consistency, pragmatism and common sense.
Team spirit
The success of our company relies on teamwork. We create solutions that unite the ideas of many. To achieve this, we work together, support each other and thus create a space to feel good and grow.
Team spirit
The success of our company relies on teamwork. We create solutions that unite the ideas of many. To achieve this, we work together, support each other and thus create a space to feel good and grow.
Mutual respect
We are diverse in every aspect: our life stories, our family backgrounds, our education and our cultures. We are proud to be international and build a strong bridge between Austria and the rest of the world.
Mutual respect
We are diverse in every aspect: our life stories, our family backgrounds, our education and our cultures. We are proud to be international and build a strong bridge between Austria and the rest of the world.
Honesty
We welcome honest communication as it gets us faster to where we want to be. We are always looking to learn from mistakes and solve challenges, not to find scapegoats.
Honesty
We welcome honest communication as it gets us faster to where we want to be. We are always looking to learn from mistakes and solve challenges, not to find scapegoats.
Trust
Because we know that we are all working towards the same goal, it is easy for us to trust each other. When we delegate tasks to colleagues, we can be sure that they are well taken care of.
Trust
Because we know that we are all working towards the same goal, it is easy for us to trust each other. When we delegate tasks to colleagues, we can be sure that they are well taken care of.
Performance
We are not satisfied with average results. We strive for excellence. We challenge ourselves and our peers to reach true client satisfaction.
Performance
We are not satisfied with average results. We strive for excellence. We challenge ourselves and our peers to reach true client satisfaction.
Transparency
We share information, tips and best practices, ask for help and give support when needed. We live an open error culture that allows us to grow.
Transparency
We share information, tips and best practices, ask for help and give support when needed. We live an open error culture that allows us to grow.
Integrity
We keep the promises we make to our clients. Our actions are guided by our values and principles. We remain true to ourselves because we believe that integrity is the basis of trust.
Integrity
We keep the promises we make to our clients. Our actions are guided by our values and principles. We remain true to ourselves because we believe that integrity is the basis of trust.
from the team
At tmc I enjoy the open communications - any question can be asked. Most importantly: We don't just talk about climate protection, we actually do something for it.
Christian, Lead Developer
In contrast to pure research companies, at tmc we go all the way to the finished product.
Andreas, Software Developer
I enjoy the very positive work environment at tmc as one of the newcomers here. I can apply what I've studied and learn tons more.
Erik, Intern turned Werkstudent
We are looking forward to hear from you.
If you would like to be part of the development of a new digital machine solution, then apply to us.
Meet Ms. Pooja Deb
Unit No. 801 & 802, 8th Floor, South Wing, Tower 2, L&T Business Park, Next to Sarai Khwaja Metro Station, Delhi (NCR) – 121003 INDIA
E-Mail: Pooja.Deb@plasserindia.com
